Out of the Crisis

Kevin Edwards Cahill — Chairman and Executive Director of The Deming Institute, successor to the founder and trustee (Dr. Deming’s grandson), and Kelly Allan — Chairman of the Advisory Council of The Deming Institute

Management’s inability to plan and anticipate difficulties has led to the waste of human resources, materials, and machine time. When companies fail, the reasons usually cited are the cost of launching a new project, cost overruns, write-downs of excess inventory, competition — anything except the real root cause: poor management. But what should management do, and how can it determine what changes are needed?

According to the world-renowned management thinker W. Edwards Deming, modern companies need a transformation in management style and in the relationship between government and industry. Out of the Crisis, Deming’s management theory first published in 1982 and built around his famous “14 Points for Management,” argues that failure to plan for the future leads to loss of markets and, consequently, loss of jobs. Management should be evaluated not only by quarterly dividends but also by innovative plans aimed at preserving the business, protecting investments, securing future dividends, and creating new jobs through improved product and service quality.

“Everyone is doing their best” is not the answer. First, people need to know what to do. And that requires fundamental change.

Why read Out of the Crisis?

• It presents the foundations of a modern transformational approach to leadership and to managing people, processes, and resources.
• It offers a starting point for transformational leadership and preparation for a difficult, highly competitive future from the thinker who changed the global economy.
• Dr. Deming advised corporations such as Ford, Toyota, Xerox, Ricoh, Sony, and Procter & Gamble, whose businesses were revitalized after adopting his management methods. W. Edwards Deming was a world-renowned quality management expert, engineer, and statistician whose work changed the face of global industry. In Out of the Crisis, he offers revolutionary approaches to managing organizations that help not only overcome a crisis but turn it into an opportunity for development and growth.

In this edition you will find:

• An explanation of Deming’s key principles and management philosophy;
• Practical tools for improving business processes;
• Recommendations for increasing the effectiveness of teams and organizations;
• An analysis of how a culture of quality can lead a company out of crisis.

Why buy Out of the Crisis?

This book is an invaluable resource for executives, entrepreneurs, and anyone who wants to make their organization successful even in the most difficult times. Deming shows that a crisis is not only a threat but also an opportunity for transformation.

Key benefits of the book:

• Clear and accessible language suitable for both managers and specialists from different fields;
• Practical cases and examples from international experience;
• A systematic approach to quality management and change;
• A deeper understanding of how to implement sustainable change in your organization.

What you will learn:

• How Deming’s 14 principles of quality management work;
• Why a statistical approach helps prevent mistakes in manufacturing and business;
• How leaders can create an environment for continuous improvement;
• Why the human factor is key to a company’s success;
• How W. Edwards Deming explains the leader’s role in overcoming a crisis.

Who is this book for?

• Business leaders and managers;
• Consultants and business analysts;
• Students of economics and management;
• Anyone seeking to improve their company’s effectiveness.