The Toyota Way: 14 Management Principles from the World’s Greatest Manufacturer

Jeffrey Liker, a multiple Shingo Award winner in management and operations, takes a deep dive into Toyota’s world-changing processes, showing what lessons you can apply to develop your own improvement program tailored to your circumstances. Largely thanks to this book, managers around the world are building workforces and systems that deliver products and services of the highest quality, create and sustain customer loyalty, and contribute to business profitability and sustainability.

Organized into thematic sections covering philosophy, processes, people, and problem solving, this unique guide details 14 key principles for building the foundation of a powerful improvement system and managing it to achieve lasting competitive advantage.

With The Toyota Way, you gain both inspiration and a model for setting direction, continuously improving and learning at every level, consistently communicating values to satisfy customers, strengthen leadership, and achieve quality right the first time.