Toyota Culture: The Heart and Soul of the Toyota Way

ABOUT THE BOOK:

Toyota Culture examines the “people systems” Toyota created to put its core principles of trust, mutual prosperity, and excellence into practice at its plants, dealerships, and offices around the world. Beginning with the evolution of Toyota’s culture and why its employees are the heart and soul of the Toyota Way, the authors explain a four-step process for building and retaining a highly capable workforce: Attract, Develop, Engage, and Inspire.

Drawing on numerous examples from Liker’s many years of research, as well as Hoseus’s insider experience as a Toyota manager, Toyota Culture gives you the tools you need to: 

• Find competent, capable, and willing employees
• Begin training and socializing people immediately after they are hired
• Establish and communicate key business performance indicators at every level of your organization
• Teach people to solve problems and continuously improve processes in their daily work
• Develop leaders who live and teach your company’s philosophy
• Reward top performers — and help those who are struggling

Toyota’s corporate culture is a key component of the company’s success as a global leader in operational excellence. To help your company become the Toyota of your industry, leading Toyota experts Jeffrey Liker and Michael Hoseus share the secrets of creating and sustaining a people-centered culture that drives continuous growth, innovation, profitability, and excellence. Drawing on unprecedented access to Toyota executives, managers, and plants around the world, the authors show how to build a culture of continuous improvement by:

• Attracting and developing exceptional people
• Encouraging problem solving at every level of the organization
• Practicing leadership that is accountable to employees
• Inspiring people to be committed to the company, their families, and their communities
• Turning HR into an impartial steward of fair and consistent everyday practices
• Using both top-down and bottom-up planning to engage everyone in achieving breakthrough goals
  

  
  CONTENTS:

  Part 1. Laying the Foundation for Toyota Culture
  Chapter 1. Introduction to Toyota Culture
  Chapter 2. The Toyota Culture Model
  Chapter 3. Toyota Philosophy + Local Environment + Purpose = Success

  Part 2. The People Value Stream
  Chapter 4. Attracting Competent and Trainable People
  Chapter 5. Developing Competent and Capable People
  Chapter 6. Engaging Competent and Motivated People in Continuous Improvement
  Chapter 7. Inspiring People to Be Committed to the Company, Family, and Community

  Part 3. People-Support Processes
  Chapter 8. Work Groups and Team Problem Solving
  Chapter 9. A Clean and Safe Workplace
  Chapter 10. Two-Way Communication and Visual Management
  Chapter 11. Servant Leadership

  Part 4. Organizational Support Processes
  Chapter 12. Commitments and Tools for Employment Stability
  Chapter 13. Fair and Consistent HR Policies and Practices
  Chapter 14. Slow Promotion and Rewards for Teamwork
  Chapter 15. Hoshin Kanri and the Management Development System

  Part 5. Developing Lean Culture at Toyota
  Chapter 16. Raising the Level of Toyota Culture at Toyota Motor Sales
  Chapter 17. The Lexus and Scion Stories
  Chapter 18. Developing a People Culture for Long-Term Mutual Prosperity

  *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(–scroll-root-safe-area-inset-bottom,0px)+var(–thread-response-height))] scroll-mt-[calc(var(–header-height)+min(200px,max(70px,20svh)))]” dir=”auto” data-turn-id=”request-WEB:94170742-904f-43fe-a1cf-ac65930a114f-1″ data-turn-id-container=”request-WEB:94170742-904f-43fe-a1cf-ac65930a114f-1″ data-testid=”conversation-turn-4″ data-turn=”assistant”>

  *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(–scroll-root-safe-area-inset-bottom,0px)+var(–thread-response-height))] scroll-mt-[calc(var(–header-height)+min(200px,max(70px,20svh)))]” dir=”auto” data-turn-id=”request-WEB:94170742-904f-43fe-a1cf-ac65930a114f-1″ data-turn-id-container=”request-WEB:94170742-904f-43fe-a1cf-ac65930a114f-1″ data-testid=”conversation-turn-4″ data-turn=”assistant”>